ThinkReservations styles itself as an all-in-one property management solution built to streamline hotel businesses, while SiteMinder is the world’s leading smart platform that unlocks the revenue potential of hotels.

Between the ThinkReservations booking system, PMS and channel manager, this ecosystem of tools promises to save time and increase bookings, but it doesn’t have its own website builder, mobile app for iOS devices, and guest communication features. On the other hand, SiteMinder offers all these as well as metasearch management services, or handling your hotel ads on Google Hotels, Tripadvisor, and Trivago.

Is ThinkReservations really the ideal solution for hotel businesses? Or might another tool, SiteMinder, be even better?

In this guide, we’ll place these two hotel solutions side-by-side to understand their strengths, their weaknesses, and which might be the best option for your business.

Why compare ThinkReservations and SiteMinder?

It’s important to conduct a comparison between ThinkReservations and SiteMinder because a hotel’s choice of platform can have a significant impact on its success moving forward. The right tool will offer all the functionality you require, and will allow you to streamline more effectively and grow faster.

Brands like ThinkReservations promise to enhance your hotel business. And according to the SiteMinder and  ThinkReservations reviews on HotelTechReport, both solutions are trusted by the industry. So which is best?

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What is the difference between ThinkReservations and SiteMinder?

ThinkReservations is the product of a small team working out of Seattle, Washington. It offers a decent level of functionality, with its stated goals centring on driving more direct bookings, saving time through automation, and hotels putting the focus back on the guest.

Somewhat of an upstart in the hotel PMS space, ThinkReservations faces many of the common limitations that come from being a smaller player: customer support is limited to US office hours, integrations with booking channels and other hotel tech tools are limited, and insights aren’t as deep or powerful.

SiteMinder, meanwhile, is the world’s largest open hotel commerce platform. It is overflowing with best-in-class functionality, offering all that ThinkReservations offers and much, much more: business intelligence, marketing assistance, OTA partnerships and a powerful booking engine, to name but a few key features.

Like ThinkReservations, SiteMinder is a growth- and efficiency-focused platform, and one that has plenty of receipts to back up its claims, from a market-leading number of integrations to the ability for any hotel to build an optimised and fully functional hotel website  in quick time.

ThinkReservations reviews: Frequently asked questions and answers

If you’re considering ThinkReservations for your property, there are likely several questions you may have regarding its features, ease of use, and customer experiences. Below, we address some of the most frequently asked questions to help guide your decision-making process, especially when comparing it with alternatives like SiteMinder:

• How does ThinkReservations channel manager compare with SiteMinder? ThinkReservations offers channel management but can only integrate with 5 booking channels, while SiteMinder excels in channel management with connections to over 450 online travel agencies (OTAs), giving hotels broader exposure to global markets. The smart platform also has access to leading global distribution systems (GDS) and wholesalers like Hotelbeds and WebBeds, among others.
• Which platform supports more languages and currencies? SiteMinder supports multiple languages and currencies across 150+ countries, making it ideal for properties attracting international guests. On the other hand, ThinkReservations is only present in 48 states across the US, rendering it limited to support other languages and currencies. For hotels targeting a global audience, SiteMinder offers more flexibility.
• How does ThinkReservations reporting compare with SiteMinder analytics? SiteMinder Insights provides a deeper look into performance, bookings, and revenue, allowing hotels to optimise their operations. ThinkReservations offers some reporting as well but lacks the advanced capabilities of SiteMinder’s platform such as Dynamic Revenue Plus, etc. For hotels that require detailed data for decision-making, SiteMinder’s analytics tools are more comprehensive.
• Which platform has a stronger reputation in the industry? SiteMinder is highly regarded for its large customer base, with over 44,500 hotels trusting the platform, including major chains like Marriott. Meanwhile, ThinkReservations is used by over 1800 properties only, lacking the same level of worldwide recognition. SiteMinder’s broader market penetration make it a leader in the hospitality tech space.
• How does ThinkReservations compare with SiteMinder in terms of awards? SiteMinder has received numerous awards for its innovative tech solutions in the hospitality industry. ThinkReservations, though respected among smaller properties, has not achieved the same level of industry recognition. SiteMinder’s award-winning platform underscores its leadership in the global hotel technology market.

ThinkReservations alternative: Comparison with SiteMinder

Both ThinkReservations and SiteMinder promise better ways to manage and grow your hotel, and the solutions share a number of similar tools and features to help you get to where you want to go, such as PMS capabilities, a booking engine and a channel manager.

But there are some distinct differences in these two offerings. A few key points of comparison include:

ThinkReservations PMS integrations

It is critical that your chosen hotel management tool can integrate with the other hotel software and tools you use, whether OTAs, GDSs, PMSs or third-party hotel apps. The more integrations a solution offers, the more capable and functional it will be, and the better it will help you streamline and grow your hotel.

As of this writing, ThinkReservations lists a total of 23 integration partners. Most notably it lacks integrations with critical channels like HotelBeds and Getaroom, which drive significant business for many hotels.

SiteMinder, meanwhile, offers a market-leading number of integrations: 1350+ in total, with 450+ across booking channels alone. No matter which technology platforms, OTAs, PMSs, CRSs, GDSs, wholesalers and hotel apps you might use, you can be far more confident that they will work seamlessly with the smart platform.

ThinkReservations support

Let’s say you’re wondering how to combine room reservations on ThinkReservations. Or worse, let’s say your tool just crashed. As a relatively small company based out of the US, ThinkReservations offers only limited support: you can only contact the company during the hours of 8am-7pm Mon-Fri Eastern US time. This can make things awkward if an issue arises, particularly for international customers. The support is also not offered on US holiday dates, when many hotels are at their busiest.

SiteMinder, meanwhile, offers truly global, 24/7 support. Local, dedicated success teams work in 20 different languages, providing one-on-one support from the very beginning to ensure you understand the platform and gain the best possible return from your technology investment. There’s also a tranche of online resources for those keen to find their own solutions.

ThinkReservations login

A major point of difference between the two solutions is the level of insight each offers. The ThinkReservation reporting suite is limited, showing only simple accounting and reservation statistics. While it is capable of generating predictive analysis, such as yield management reports that forecast demand and guide rate adjustments, some users say that these reports don’t convert well to Excel.

A solution that comes complete with a powerful business intelligence tool, Siteminder offers deep and comprehensive reporting. A user can use real-time rate intelligence to compare their offerings against direct competitors and adjust them accordingly. You can also identify and capitalise on trends relating to your customers, your competitors and your destination.

ThinkReservations pricing

ThinkReservation offers direct connections with just four payment platforms: Heartland, MPI, Stripe and Braintree. If you don’t use any of these platforms you’ll need to connect through an Authorize.net account, a US credit card processing platform with a $25 USD monthly gateway fee and a 2.9% transaction fee. It can therefore be tricky and expensive to manage ThinkReservation payments, and the solution doesn’t make mention of real-time payment processing.

SiteMinder offers real-time payment processing, which enables fast, accurate reconciliation within its real-time transaction dashboard. There are no setup fees, no monthly fees and no hidden fees – just a small transaction commission fee. All payments are fully secure and PCI-DSS compliant.

ThinkReservations app

ThinkReservations is desktop only. A user needs to bookmark the booking calendar on their web browser. The lack of ThinkReservations app means that there’s also no way to integrate a calling service through your smartphone.

SiteMinder is available as an iOS and Android app for your smartphone and tablet. The app offers great functionality, allowing you to view your property dashboard, manage rates and availability via an easy to use grid, check the status of your property and guests, and get in touch with their support team via a handy chat function.

“Since we started using it ourselves, we have experienced increased visibility for our hotel. We are grateful for the decision to switch to SiteMinder, as it has provided us with more valuable time to focus on guest satisfaction.”

Benjamas Kitsaengklai,

Assistant General Manager

Ping Nakara Boutique Hotel and Spa

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Why is SiteMinder the best ThinkReservations alternative?

If you’re considering ThinkReservations as your preferred hotel management solution, it may be worth thinking again. In SiteMinder you have a tool that offers pretty much all the functionality offered through the ThinkReservations login, as well as a whole lot more, at a very compelling price.

Increase direct revenue

Both ThinkReservations and SiteMinder put a focus on direct bookings – and so they should. By getting guests to book directly with you, you get to keep the 15%-25% commission fees commonly charged by OTAs like Booking.com and Expedia. 

Only the latter, however, brings together a powerful direct booking engine, a transparent hotel payment processing tool and a dedicated hotel website builder. It’s up to you whether you integrate the booking engine and payment processor with your current site, or create a new, fully functional website designed to attract more direct bookings!

Smooth integration to channels

With the ability to connect with 450+ OTAs and booking channels, SiteMinder boasts unmatched distribution coverage, particularly when compared to the 23 integrations listed by ThinkReservations. No matter which booking channels you use, from the biggest to the most niche, you can be confident in the smart platform’s ability to integrate.

Maintain direct communication with guest

Guest engagement is a central focus of the SiteMinder solution, both in terms of the automation that gives you more time to focus on the guest experience, and the purpose-built Guest Engagement tool, which does everything from providing a digital check-in experience, to sending personalised upsell offers, to requesting feedback after a stay.

Streamline processes

SiteMinder can form a team of backroom staff who work 24/7 on the low value and laborious stuff, so you and your team can focus on the high value and fun stuff. Any number of processes can be streamlined, such as how the channel manager can bring all your booking channels together on one screen, allowing you to update pricing and availability instantly across all OTAs.

Drive bookings from social media and metasearch

SiteMinder is uniquely placed to increase your direct bookings. The metasearch expertise offered by our Demand Plus team puts your hotel up in lights on platforms like Google Hotels, TripAdvisor and Trivago.

And with automation blessing you with extra time, you can focus more on curating and enhancing your social media presence, driving even more bookings.

Smoobu is a property management solution specifically built for short-term and vacation rentals, while SiteMinder is the world’s leading hotel platform that unlocks the revenue potential of hotels.

Smoobu promises to centralise and synchronise all your tools, which in turn allows you to enhance your relationship with your guests.  This is a tool built by hosts, for hosts, and is primarily targeted at those who offer short-term stays through platforms like Airbnb and VRBO, rather than traditional hotels (although hotels still use the software).

But is it the ideal software for you? Or could SiteMinder offer an even better way to enhance your business?

In this guide, we’ll look at both the differences and the similarities of these two solutions, to understand which represents the best investment for your business.

Smoobu reviews: Frequently asked questions and answers

Key features within the Smoobu software include the Smoobu channel manager, the Smoobu website builder, and the Smoobu PMS (property management system), but it doesn’t have its own payment processing solution, a mobile app for iOS devices, and connections to GDS (global distribution system) as of this writing. SiteMinder offers all these, as well as a metasearch management service, or handling your hotel ads on Google Hotel Finder.

Here are some commonly asked questions about Smoobu when comparing it with the world’s leading smart platform for hotels:

• Which platform offers broader, more reliable channel management? SiteMinder boasts of the world’s most extensive channel management, connecting to over 450 distribution channels, including top online travel agencies (OTAs like Booking.com, Airbnb, and more). On the other hand, Smoobu only offers 100+ OTA connections which may not be ideal for large-scale operations.
• What are Smoobu features when it comes to online payments? Smoobu primarily integrates with payment gateways like Strip and Paypal, while SiteMinder not only connects with them as well, along with major credit cards and other local payment processors, but it can also help facilitate a more seamless experience for both hoteliers and guests with a built-in solution called SiteMinder Pay.
• Which platform supports better integrations with other software? SiteMinder stands out as the better technology provider for integrating with existing systems, supporting over 500 PMS, GDS, wholesalers, RMS (revenue management system), CRS (central reservation system), and CRM (customer relationship management) tools, among others. Smoobu integrations only present around 50 partners on their website.
• How does Smoobu pricing compare with SiteMinder? Both platforms adhere to a subscription-based model, where as of this writing, Smoobu pricing starts at $66 monthly for 5 vacation rental units and SiteMinder costs around $85 for an independent property with 5 rooms. Understandably, there’s a premium to SiteMinder pricing since it adds more value to businesses, helping accommodations reach an average ROI of 63x.
• Which platform has stronger reputation in the hotel industry? As a market leader in hotel technology, SiteMinder has built a stronger reputation over the years. Trusted by over 44,500 properties across 150 countries, including major hotel groups like Hyatt and Best Western, the platform is mostly praised for its innovation and scalability. Meanwhile, Smoobu is well-regarded among vacation rental managers, particularly in Europe, but does not yet have the same level of global recognition as SiteMinder.

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Why compare Smoobu and SiteMinder?

At first glance, Smoobu and SiteMinder may appear like similar solutions. They are both hotel systems that integrate with a wealth of other tools. They both have channel management, website building and guest communication features. And they both put a focus on securing more direct bookings as an effective way to increase revenue.

However, which is best for your property? Let’s take a closer look.

Established in Berlin in 2014, Smoobu was a way for its founders – who were hosts themselves – to fix the inadequacies that they saw in other tools. It has since developed a niche in the host space, and enhances its offerings based on direct feedback from its users.

This niche focus can be a blessing and a curse. There isn’t a single Smoobu review on HotelTechReport, for example, so it can be difficult for new users to find social proof of the efficacy of the platform.

In stark contrast, SiteMinder is the world’s largest smart hotel platform. Social proof from current users is plentiful, and the platform’s size also means it can invest heavily in improving its offering. It is therefore loaded with market-leading functionality in terms of business intelligence and integrations.

Like Smoobu, SiteMinder is a growth- and efficiency-focused platform, and one that has plenty of receipts to back up its claims, from a market-leading number of integrations to the ability for any hotel to build an optimised and fully functional website in quick time.

Smoobu alternative: Comparison with SiteMinder

Both Smoobu and SiteMinder promise enhanced property management and growth, and are quite similar in a number of ways. But there are also quite a few differences in the two offerings. The most notable include:

Smoobu website builder

Smoobu’s website builder is designed with simplicity in mind. While the tool makes it easy to construct your own website, the results are equally simple – all users begin with the same template, adding and subtracting elements until they’re happy. The result is a fully functional site, albeit one that lacks personalisation and that some users may find uninspiring. Smoobu website examples can be found on the company’s site.

For those with the requisite skills and knowledge, the Smoobu WordPress plugin can bring Smoobu’s direct booking functionality to a non-Smoobu hotel website. 

Offering deep direct booking functionality, and a range of stunning, hotel-specific templates, SiteMinder’s website builder matches the simplicity and functionality of the Smoobu tool, while also offering a far greater level of beauty and personalisation.

92% of users recommend SiteMinder’s website builder, and it ranks as one of the best tools on HotelTechReport with a 4.5 rating. It’s the obvious choice for any hotel who wants a capable direct booking website that is distinctly them.

Smoobu support

Whether you’re testing out a Smoobu demo or fully implementing the solution within your tech stack, you’ll want help from the experts. Based out of Germany, Smoobu’s support hours are limited to Monday-Friday, 9:30am-6pm Central European time (CET),which may be inconvenient, particularly for international users. The team offers support in seven different languages.

SiteMinder, on the other hand, offers truly global 24/7 support. Dedicated success teams are dotted around the world, ensuring that there’s always someone there to help you out, and these teams work in 20 different languages. The global brand is dedicated to offering users meaningful one-on-one support that ensures you get all that you can from the solution.

Smoobu login

While you’ll gain access to Smoobu Statistics as part of your Smoobu login, the reporting and insights are somewhat fragmented and limited. The only data that is captured and displayed is from Smoobu integrations. 

SiteMinder’s advanced business intelligence tool, meanwhile, delivers streamlined insights. Comprehensive reporting shows exactly where bookings are coming from, and pricing trend information gives you a head start on competitors. The world’s leading smart platform for hotels offers a single portal to view all the most important reports, which you can also extract in PDF and CSV format, and analyse in Excel.

Smoobu channel manager

The Smoobu channel manager connects and syncs with major booking channels like Airbnb, Vrbo and Booking.com.

SiteMinder’s channel manager syncs with pretty much every booking channel you’ve heard of – and quite a few that you haven’t! Along with offering all the functionality of the Smoobu tool, the deep syncing capability of the world’s number one channel manager ensures you’re never locked out of your booking portals.

Smoobu integrations

SiteMinder integrates with over five times the number of OTAs and booking channels that Smoobu does. Smoobu has approximately 80 booking partners, while SiteMinder boasts over 450. No matter where you list your property, and no matter how niche that distribution channel might be, you’re more likely to be able to connect with it using the latter.

Reasons to choose SiteMinder over Smoobu

SiteMinder offers hosts and hotels all the major tools and features that Smoobu does, and then some. It also offers a compelling alternative in terms of Smoobu pricing, has an iOS app (the Smoobu app is Android-only), and has a passionate user base that offers a secondary, P2P level of support.

Some other reasons to choose SiteMinder include:

Increased hotel revenue

SiteMinder puts a focus on direct bookings, because when guests book direct, you keep the sky-high commission fees – often 15%-25% – charged by the big OTAs.

SiteMinder combines a powerful direct booking engine, real-time hotel payment processing tool and a user-friendly hotel website builder to help you maximise these bookings and dramatically increase your revenue. And unlike Smoobu, SiteMinder also has a dedicated metasearch feature – Demand Plus – which focuses on driving more direct bookings by putting your property up in lights online.

An all-in-one integrated platform

Between in-tool functionality and an unbeatable ability to integrate with the tools, apps and software you currently use, SiteMinder delivers all the functionality any property could ever need into a single, ultra-connected platform. With 1350+ total integrations, it can form the centrepiece of a modern hotel business’s tech stack.

A superior network

With the ability to connect with 450+ OTAs and booking channels, SiteMinder has market-leading distribution coverage that is over five times as extensive as that offered by Smoobu.

24/7 support

SiteMinder’s dedicated support team is always there to ensure every user enjoys success. 1:1 support is provided whenever you need it, wherever you are across the globe, in a language that you understand.

Advanced security and stability, with less than 1% downtime

From the security of PCI-DSS compliant payments to the stability of a tool with <1% downtime, SiteMinder is the safe and reliable option demanded by hotel businesses that never truly close.

“If you’re looking for a channel manager, SiteMinder is definitely worth a try. You and your team will catch on quickly because it’s easy to use and intuitive. It’ll save you hours of work and make your life so much easier.”

Kevin Domican,

Front Office and Revenue Manager

Abbey Hotel Roscommon

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Smoobu vs SiteMinder: Which one to use?

When comparing Smoobu and SiteMinder, the right choice all boils down to your property type and management needs. Smoobu may be a solid option for vacation rental managers because of its simpler features.

However, SiteMinder clearly stands out as the superior choice for hoteliers managing larger properties or multiple hotels. Designed to optimise operations at scale, it offers advanced reporting, pricing recommendations, and enterprise features that independent hotels and major chains need for long-term growth and streamlined management across all touchpoints.

In summary, while Smoobu may fit for small-scale vacation rentals, SiteMinder wins for larger, more complex business operations needing a powerful and globally recognised solution.

ResNexus is a cloud-based property management system, while SiteMinder is a comprehensive hotel management software solution tailored for medium to large hotels.

With the largest number of property management system (PMS) partners in the industry, SiteMinder boasts over 1000 best-in-class tech integrations. SiteMinder’s expansive network includes industry giants such as Booking.com, Expedia, Airbnb, and TripAdvisor, positioning it as a leader in the field.

On the other hand, ResNexus is designed to cater to the needs of hoteliers by providing a platform that connects to 13 of the top leading industry partners. It’s also available on desktop as well as via the ResNexus mobile app. Being an older brand, ResNexus has its strengths but also faces limitations in terms of connectivity and modern integrations.

ResNexus and SiteMinder are both prominent players in the hotel management software industry. While they share some similarities, their offerings and capabilities differ in several key areas.

In this comparison guide, we’ll feature everything you need to know about ResNexus in comparison with the leading hospitality tech provider that helps increase hotel revenue.

ResNexus reviews: Frequently asked questions and answers

Here are some frequently asked questions and answers that provide insights into a ResNexus vs SiteMinder comparison, helping property owners make an informed decision:

• How does ResNexus compare with SiteMinder in terms of mobile-friendliness? While both brands have their own mobile apps, ResNexus has a 2.8 star rating. One ResNexus review says, “After logging in, tapping any function sends me back to the login screen. I can’t access ANY function in this app.” A user of the SiteMinder mobile app shares, “With the app, I can access and manage everything directly.”
• How do their reputations compare in the industry? SiteMinder has maintained a stronger reputation, especially for reliability and scalability, serving over 44,500 hotels worldwide, including major brands like Marriott and Accor. For the most part, ResNexus built its reputation across only thousands of properties within niche markets so it lacks a bigger global footprint.
• Which platform supports more languages and currencies? SiteMinder supports a wider array of languages and currencies, making it ideal for hotels mostly attracting international travellers. Meanwhile, ResNexus mainly focuses on properties within their region. SiteMinder’s comprehensive multilingual capabilities give it a distinct advantage for properties looking to expand into diverse markets.
• How does ResNexus compare with SiteMinder based on awards? SiteMinder has received numerous awards for technology innovation in the hotel sector, including the longest leading recognition for its channel manager. Though respected, ResNexus has not won as many awards. Being acknowledged in the industry adds credibility and trust for larger hotels looking for proven tech solutions.
• Which platform is better for long-term growth? SiteMinder’s ability to scale with a hotel’s growth, combined with its global reach and extensive integrations, makes it the best choice for sustained success. While great for niche properties such as campgrounds, ResNexus may not offer the same level of flexibility or tools to support larger-scale hotel expansion.

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What is the difference between ResNexus and SiteMinder?

When it comes to choosing a hotel management software, the devil is in the details. Both ResNexus and SiteMinder offer a range of features designed to streamline operations and boost revenue. However, what sets SiteMinder apart is its expansive network, modern infrastructure, and commitment to transparency. 

Here’s a comparison of the two platforms, focusing on key features that most hoteliers consider essential, with further details below:

ResNexus PMS integrations

ResNexus is an all-in-one, cloud-based property management system that, as of this writing, connects to only 13 hotel industry partners.

SiteMinder has the largest number of PMS partners in the industry, over 1000 best-in-class tech partners, the largest number of fast and reliable 2-way PMS integrations in the industry. Industry partners such as Booking.com, Expedia, Airbnb, TripAdvisor, and more.

ResNexus support

ResNexus is privately owned with no known venture backing. According to ResNexus reviews, they have limited weekend support and not a lot of headcount support. They advertise 24/7 support but reviews say otherwise.

SiteMinder has a global presence and also has local teams which are better for support and sourcing international travellers. It boasts of a global team of specialists with available 24/7 support.

ResNexus login

The ResNexus setup process is complicated and no documentations available online or on the platform for support. With no training or onboarding process, it takes a long time and big investment to learn how to set up and navigate ResNexus. Their support portal doesn’t have any documentation as well.

SiteMinder is a simple and easy-to-use platform, all in one place. With a dedicated help centre or help resource with online documentations for additional support, SiteMinder can provide solutions and answers right at their fingertips.

ResNexus channel manager

Though they have more features to offer for complex accommodations like campgrounds and marinas, ResNexus is an ageing brand with limited connectivity only around 5 online travel agent (OTA) channels. SiteMinder has over 450 distribution channels, including the largest global distribution systems (GDS) in the world.

ResNexus pricing

Limited network due to its older infrastructure. ResNexus offers direct connections to our many marketing channel integrations for a small 1% commission fee per booking.

SiteMinder drives more commission-free bookings through direct channels and you get to save time and effort with a single place to manage your distribution, reservations and payments.

ResNexus alternative: Comparison with SiteMinder

PMS connectivity

PMS connectivity is the backbone of any hotel management system. While ResNexus offers solid connections to 13 industry partners, SiteMinder takes it a step further. With the largest number of PMS integrations in the industry, SiteMinder ensures that you’re not just connected, but also have the flexibility to choose the best partners for your specific needs.

Direct conversion experts

Direct conversions are a critical metric for any hotelier focused on boosting revenue. ResNexus charges a 1% commission fee for direct bookings, which can add up over time. SiteMinder’s built-in booking engine, however, focuses on driving commission-free bookings, allowing you to retain more of your hard-earned revenue.

Automated payment

The payment process should be as straightforward as possible, both for the hotelier and the guest. How ResNexus reservations work ends up with a more complex pricing structure for hoteliers, which could lead to unexpected costs. SiteMinder offers a transparent, simple pricing model with no hidden fees, making it easier to manage your finances.

One centralised platform

Having a centralised platform for all your hotel management needs is not just convenient—it’s essential for efficient operations. While the ResNexus reservation system is unified, its limited OTA connectivity can be a bottleneck. SiteMinder offers a truly centralised hotel commerce platform with a wide range of distribution channels, ensuring that you never miss an opportunity to boost revenue.

Guest acquisition network

A robust guest acquisition network can make or break your hotel’s success. ResNexus reviews reveal that, being an older brand, it has limitations in this area. SiteMinder, with its modern infrastructure, offers an expansive network that includes major industry players, giving you a competitive edge in guest acquisition.

Benefits of choosing SiteMinder over ResNexus

While both ResNexus and SiteMinder offer a variety of features aimed at simplifying hotel management, SiteMinder goes above and beyond in delivering unique benefits that make it a compelling choice. The platform is designed not just to meet the immediate needs of hoteliers but to anticipate future industry trends and requirements.

Here are some distinct advantages that make SiteMinder the go-to choice for forward-thinking hoteliers:

• Scalability – SiteMinder’s solutions are built to grow with your business, whether you’re adding new properties or expanding into new markets.
• User-friendly interface – The platform is designed with user experience in mind, making it easy for staff at all levels to navigate and operate. You can access everything you need across every channel from a single place.
• Data-driven insights – SiteMinder offers robust analytics and reporting features, including competitor pricing insights, enabling you to make informed decisions that can significantly boost revenue.
• Multi-language support – With a global customer base, SiteMinder offers multi-language support, making it easier for international staff and guests to interact with the platform.
• 24/7 customer support – Unlike many competitors, SiteMinder offers round-the-clock customer support, ensuring that any issues are promptly addressed, thereby minimising operational disruptions.

By offering these unique benefits, SiteMinder not only addresses the current needs of hoteliers but also positions them for future success in an ever-evolving industry.

“With SiteMinder’s platform, we can reach more points of sale and boost our presence in key markets. We are more efficient and we can now reach more locations while taking the same steps.”

Javier Aranda,

E-commerce Senior Manager

Palladium Hotel Group

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ResNexus vs SiteMinder: Which one to use?

The choice between ResNexus and SiteMinder boils down to the specific needs and preferences of the hotelier. For those seeking a modern, comprehensive solution with expansive connectivity and transparent pricing, we submit SiteMinder as the stronger option. However, for hoteliers who are comfortable with a more traditional system and have limited connectivity needs, ResNexus might suffice in the interim.

innRoad is a cloud-based hotel management solution tailored to cater to a diverse range of property types, from hotels and resorts to inns, BnBs, vacation rentals, and campgrounds.

On the other hand, SiteMinder stands as the undisputed industry leader in hotel commerce. It’s not just a platform; it’s a powerhouse designed to empower hoteliers, whether they’re seasoned property owners or just starting out. It offers unparalleled OTA distribution, ensuring that hotels have the best coverage and reliability in the market.

In this comparison guide, we’ll briefly compare the difference between innRoad and SiteMinder, including some commonly asked questions and answers, advantages of opting for the latter, and why hotels should choose SiteMinder over innRoad. 

innRoad reviews: Frequently asked questions and answers

There are often several key questions about innRoad features, ease of use, and how it compares to other platforms, especially alternatives like SiteMinder. Below are frequently asked questions and answers to help you determine if innRoad meets your property’s needs:

• Which platform has more reservations made per year? SiteMinder boasts of the largest set of hotel booking data in the world, with their smart platform making over 115 million reservations annually. On the other hand, innRoad only has 10 million+ reservations made via their software.
• How do innRoad and SiteMinder compare in terms of integrations? SiteMinder integrates with over 400 property management systems (PMS) and connects with over 450 online travel agencies (OTAs), including leading global distribution systems (GDS) and wholesalers, to ensure flexibility for global hotel distribution. As of this writing, innRoad only has 500+ partnerships and integrations based on their website.
• How many properties use SiteMinder vs innRoad? SiteMinder serves over 44,500 hotels worldwide, including prestigious chains like Marriott and Accor. innRoad has a smaller customer base made up of 2,000+ properties only. For hotels looking for a widely adopted platform with a proven track record, SiteMinder is the better choice.
• Which platform has won more industry awards? SiteMinder has received numerous awards for innovation in hotel technology, especially for its channel management tools, while innRoad has not achieved the same level of industry recognition. SiteMinder’s award-winning platform gives it a competitive edge for hotels seeking cutting-edge tech solutions.
• How does innRooad pricing compare with SiteMinder? According to their pricing page, innRoad estimates the monthly fee for most properties to cost around $150. Whereas SiteMinder pricing is more transparent, starting at $85 for an independent hotel with 5 rooms. Users also have access to optional add ons like Demand Plus (hotel metasearch ads), Guest Engagement (previously GuestJoy), and more.

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What is the difference between innRoad and SiteMinder?

Some key features of innRoad include its OTA integrations, an all-in-one management solution, and a network of around 500 partners and integrations. However, it’s worth noting that while innRoad claims ease of use, certain functionalities, like group bookings and rate changes, might pose challenges to users.

SiteMinder goes beyond just management; it’s about driving success. With tools that allow hoteliers to sell all their rooms from one central location, over 1,000 quality integration connections, and intelligent rules to save hours of manual work,

SiteMinder is the comprehensive platform where hotel businesses can truly thrive. Its focus is always on boosting revenue, streamlining operations, and ensuring guest satisfaction.

innRoad alternative: Comparison with SiteMinder

When it comes to optimising hotel management through software, both innRoad and SiteMinder have their own set of advantages. An innRoad login, with its cloud-based accessibility, caters to hoteliers with smaller footprints looking to manage operations remotely with an all-in-one solution.

On the flip side, SiteMinder, known globally for its robust commerce platform, shines in offering a reliable and smooth operational experience for larger hotels, underscored by its world-leading OTA distribution and seamless property management system integrations.

Let’s take a closer look at the differences between the two.

innRoad app reviews

As a cloud-based hotel management solution, innRoad offers the advantage of remote accessibility, ensuring that hoteliers can access their management tools from any location and device. This cloud infrastructure typically promises high uptime and data redundancy. There’s also an innRoad app and it’s possible to embed innRoad features into a website. 

However, while innRoad’s cloud-based approach is commendable, innRoad reviews show that there are challenges in certain functionalities, such as managing group bookings and adjusting rates, which could raise concerns about the software’s overall reliability in day-to-day operations.

SiteMinder, being the world’s leading hotel commerce platform, has built a reputation for its robust and reliable software infrastructure. The platform’s reliability is evident in its seamless OTA distribution, ensuring that hotel rooms are consistently available to potential guests without glitches or double ups. 

Furthermore, its smart platform, backed by seamless PMS integrations, guarantees that hoteliers experience minimal disruptions, ensuring smooth operations and maximised bookings. The platform’s consistent performance and positive feedback from users underscore its software reliability.

innRoad pricing and features

While innRoad software offers a range of tools that are suitable for a variety of property types, some innRoad reviews reveal that it can be difficult for users to quickly and easily change room rates.

For those hoteliers that rely on a dynamic pricing strategy to remain flexible and competitive over different seasons and travel environments, this can be a significant challenge.

Siteminder’s platform, on the other hand, has dynamic pricing built into its foundation, enabling hoteliers not only with the ability to rapidly adjust and adapt room rates to meet guest needs and preferences, but also deploy customised deals to ensure that they catch the attention of guests with both rates and extras that they really want.

Add in the fact that it also has foundational tools for hotels starting or expanding their digital presence like a website builder, and it’s clear that SiteMinder is built to be what hoteliers really need it to be.

innRoad PMS software

innRoad services a diverse range of properties, from inns and lodges to campgrounds and pubcos. This wide range of property types serviced indicates a commitment to catering to the diverse needs of the hospitality industry.

However, you’ll note that this range of properties tends to be on the smaller footprint end of the market; larger hotels may find it less tailored for their needs, particularly when it comes to innRoad revenue management.

SiteMinder’s platform is built for medium to large hotels. Whether you’re a seasoned property owner or just starting out, It has tools and features that cater to all.

Its global reach and extensive partner integrations ensure that hoteliers can tap into diverse markets and guest segments, whether you’re working in independent accommodation or managing multiple hotels in an international chain.

innRoad booking engine

innRoad positions itself as hotel management software that is accessible anywhere, on any device, and available for any kind of hotelier. There’s an innRoad booking engine, and it has excellent OTA integrations, which it claims is key to its ability to raise awareness and thus generate revenue for the hotel.

innRoad doesn’t publicly share its rate plans, so it’s hard to know if the amount of revenue generated is enough to cover the costs.

SiteMinder, on the other hand, uses everything in its system to boost revenue for hoteliers. From its world-class OTA distribution to direct bookings via its integrated booking engine to its intelligent rules for rate updates, the leading smart platform for hotels ensures that rooms are not just booked but booked at the best possible rates.

With over 44,500 customers that generate over $60 billion in revenue per year, it’s clear to see why SiteMinder users see up to 40% more bookings after using the software.

innRoad channel manager

Here’s a straightforward comparison – it all comes down to numbers. While innRoad offers OTA integrations that work smoothly and help hoteliers reach a wide audience, it only has 500 partner and OTA connections.

Meanwhile, SiteMinder provides over 1,000 partner and OTA integrations, including seamless connection with some of the world’s leading platforms through its channel manager, including Expedia, Booking.com, Travelocity, and more.

Advantages of choosing SiteMinder over innRoad

innRoad could be a quality software provider for hotels, but many may find SiteMinder to be a better alternative. While innRoad is considered a solid option for some hotels, many hoteliers prefer to use SiteMinder instead.

Overall, SiteMinder offers stronger performance, more powerful features, more integrations with partners and OTAs, and a better user and guest experience. Our users often describe how they see a noticeable revenue increase following their adoption of the smart platform.

Here are some more of the biggest reasons to choose SiteMinder:

• Comprehensive and cohesive platform, providing hoteliers with all necessary tools for online success.
• Extensive network of integrations, collaborators, applications, and specialists.
• Round-the-clock customer support availability.
• Enhanced security and dependability, boasting under 1% downtime.
• Impressive ROI, ensuring the software easily covers its own cost.

“If I had to describe SiteMinder in one word it would be reliability. The team loves SiteMinder because it is a tool that we can always count on as it never fails, it is very easy to use and it is a key part of our revenue management strategy.”

Raúl Amestoy,

Assitant Manager

Hotel Gran Bilbao

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innRoad vs SiteMinder: Which one to use?

When comparing innRoad and SiteMinder (as an innRoad competitor), both platforms offer valuable tools for hoteliers. innRoad provides a range of tools suitable for various property types and boasts smooth OTA integrations. 

However, SiteMinder stands out with its world-class OTA distribution, flexibility for both seasoned and new property owners, and a clear emphasis on boosting revenue. Its comprehensive features, global reach, and unmatched reliability make it the preferred choice for hoteliers aiming to maximise their success in the hospitality industry.

One-click rate updates

“SiteMinder has made us more flexible. Now we can easily react to seasonal changes in demand and update our rates across all channels in one system, saving at least eight hours of work per month.” – Hotel Kragemann.

Eviivo is a UK-based software solution primarily known for its channel manager software, while SiteMinder positions itself as a holistic hotel management solution, offering a more comprehensive suite that goes beyond mere distribution.

Both brands are popular hotel management software solutions. However, the nuances in their offerings, approach, and target audience set them apart.

In this article, we’ll briefly discuss commonly asked questions and answers about Eviivo, how it compares with SiteMinder, and which hotel system you should use to grow your business.

Eviivo reviews: Frequently asked questions and answers

Even though both software offer tools to simplify hotel management, their approach and emphasis differ. Eviivo leans more towards Vrbo hosts and campground operators, while SiteMinder offers a broader range of tools with a focus on maximising revenue and providing an integrated hotel management experience.

Here are some commonly asked questions about Eviivo when comparing it with the world’s leading smart platform for hotels:

• How does the pricing structure for Eviivo compare with SiteMinder? For a single property with 5 rooms, the full suite of Eviivo pricing starts at $160 per month, while SiteMinder pricing only costs $119. It’s also important to note that Eviivo’s prices still exclude any applicable taxes and their subscription contract is subject to a 90 day termination notice.
• Which platform provides better channel connections? SiteMinder is the industry leader in channel management, providing robust integrations to over 450 online travel agencies (OTAs) and global distribution systems (GDS).  On the other hand, Eviivo only connects with 150+ channels which may not maximize your property’s reach across international and local markets.
• How do Eviivo and SiteMinder compare in terms of integrations? SiteMinder excels with over 500 property management systems (PMS), central reservation systems (CRS),  revenue management systems (RMS), wholesalers, and other integrations, providing seamless connections with a variety of systems. Meanwhile, the range of Eviivo integrations is limited at 300+ only according to their website.
• What is the reputation of Eviivo compared to SiteMinder? Eviivo may be well-known among small property owners in Europe, but its renown does not extend as widely as that of its larger alternatives like SiteMinder, who has a stellar reputation in the industry, trusted by over 44,500 hotels globally. Its commitment to innovation and customer satisfaction positions it as a reliable partner for hotel management.
• Which platform has received more awards and recognition? SiteMinder consistently wins awards for its excellence in hotel technology, receiving numerous accolades from HotelTechReport and reflecting its dedication to providing top-tier solutions for hotels. Eviivo has garnered some acknowledgement for its user-friendly design aimed at small accommodations but lacks an extensive award count.

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What is the difference between Eviivo and SiteMinder?

Eviivo offers a full two-way sync of rates and availability, allowing hoteliers to manage their listings across various online travel agencies (OTAs) efficiently. Their suite also includes tools like a property manager, promo manager, an Eviivo app, Eviivo payments, and more.

One of the unique aspects of the Eviivo extranet is its emphasis on independent properties, catering to a wide range of accommodations from B&Bs to student lodgings. However, it’s worth noting that the Eviivo login sometimes discourages direct bookings, pushing instead for its own OTA, TopRooms.

On the other hand,  SiteMinder aims to be the one-stop-shop for hoteliers, from channel management and marketing to bookings and hotel commerce. Its platform is designed to maximise revenue, not just through increasing bookings but by offering tools that enhance the guest experience, streamline operations, and provide actionable insights.

With connections to over 450 distribution channels, SiteMinder ensures that hotels have a global reach. Furthermore, it’s trusted by a vast number of hoteliers, from boutique hotels to large chains, indicating its versatility and reliability.

Eviivo alternative: Comparison with SiteMinder

Both Eviivo and SiteMinder have made significant marks on hotel management software. However, when we dissect their features, capabilities, and overall value propositions, the distinctions become more pronounced. Here’s a detailed comparison:

Eviivo channel manager

Both Eviivo and SiteMinder offer tools designed to enhance hotel revenue. However, the latter takes a more holistic approach. Eviivo’s channel manager software focuses on synchronising rates, content, and availability. SiteMinder does all this and more, integrating marketing strategies, guest experience enhancements, and efficient payment systems into its revenue-boosting tools.

Eviivo PMS

SiteMinder’s unwavering commitment to excellence is evident in every facet of its platform. Continuous innovation, regular updates, and a keen understanding of the evolving hotel industry landscape ensure that hoteliers always have cutting-edge tools at their disposal.

In contrast, while an Eviivo login offers a comprehensive suite, it sometimes lacks the scalability and forward-thinking approach that the world’s leading smart platform for hotels brings to the table (which is reflected in Eviivo’s pricing).

Eviivo booking channels

In today’s globalised world, reaching a diverse and widespread audience is crucial. SiteMinder, with its connections to over 450 distribution channels, ensures that hotels can tap into global markets effectively. This vast network includes major OTAs, niche booking platforms, and the GDS. Eviivo, on the other hand, has a notable focus on promoting its own OTA, TopRooms.

While this can be beneficial in certain scenarios, it might inadvertently limit the potential for direct bookings and wider guest reach.

Eviivo extranet login

The beauty of SiteMinder lies in its centralised platform. Hoteliers can seamlessly transition from each and every aspect of hotel management, all within a single interface. This integrated approach reduces the learning curve, streamlines operations, and ensures that every tool is interconnected. Eviivo, with its suite of tools, offers a range of functionalities.

However, the experience can sometimes feel segmented, requiring hoteliers to juggle between different modules (such as the separation of the Eviivo My Diary login)

Eviivo complaints

In the age of data, understanding guest behaviour, preferences, and market trends is invaluable. SiteMinder’s platform is built with this in mind. It provides hoteliers with granular insights, analytics, and reports that can guide pricing strategies, promotional campaigns, and guest experience enhancements. Eviivo reviews reveal that, while offering some analytical tools, it doesn’t match the depth and breadth of insights that its alternative provides.

With the only software platform that unlocks the full revenue potential of hotels, hoteliers are not just reacting to data; they’re anticipating trends and making proactive decisions.

Benefits of choosing SiteMinder over Eviivo

While both Eviivo and SiteMinder offer a range of tools designed to streamline hotel management, there are distinct advantages to choosing SiteMinder. Here’s a more detailed look:

Real-time synchronisation

With SiteMinder, hoteliers benefit from real-time updates between the platform, distribution channels, and their property management system (PMS). This ensures that inventory levels, rates, and other crucial data are always current, reducing the risk of overbookings and other potential issues.

Broad integration capabilities

SiteMinder’s platform is designed to seamlessly integrate with a vast array of third-party systems, from revenue management solutions to guest experience platforms. This flexibility allows hoteliers to create a tech stack that perfectly aligns with their unique needs.

Customisation and flexibility

Beyond just offering captivating visuals, SiteMinder’s website builder is highly customisable, allowing hoteliers to create a digital presence that truly reflects their brand’s identity.

Enhanced guest experience

Integrated with over 100 hotel apps, SiteMinder’s platform ensures guests have access to a range of services, from upselling opportunities to loyalty programs and guest messaging, enhancing their overall experience.

Maximising profit margins

SiteMinder encourages direct bookings through its optimised website builder and integrated booking engine. This strategy ensures hotels can maximise their profit margins by avoiding third-party commission fees.

Global presence

Over 44,500 hoteliers from various parts of the world trust SiteMinder. This global presence is a testament to the platform’s reliability, scalability, and effectiveness.

Diverse property types

SiteMinder is not just for traditional hotels. From boutique properties to large resorts and even B&Bs, the platform caters to a diverse range of property types, showcasing its versatility.

“We’re getting more bookings since using SiteMinder. As an added bonus, more than half of those are coming in via our own website. The setup was super easy. Our team quickly learned to navigate the new system and today, we’re operating seamlessly.”

Jan Wichmann,

Owner and Property Manager

Hotel Graf Bentinck

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Eviivo vs SiteMinder: Which one to use?

Choosing between Eviivo and SiteMinder boils down to your specific needs. While Eviivo offers a suite of tools catering to various aspects of hotel management, SiteMinder’s all-in-one platform approach provides a more integrated experience.

Moreover, the emphasis SiteMinder places on boosting revenue makes it a compelling choice for hoteliers focused on growth as well as those who are futureproofing their hotel software for what comes next in their business strategy.

Hotel software done in one

“Getting all three in one product was a godsend. It made it even easier to keep on top of everything because we could manage all necessary distribution tasks in one single platform.” – The Little Guesthouse in Salzburg.

Amenitiz is a hotel management system designed to simplify the daily tasks of hoteliers, while SiteMinder positions itself as more than just a hotel management system. It offers tools for reservations and property management, but its strength lies in its comprehensive suite of solutions aimed at maximising a hotel’s revenue potential.

Both are leading software solutions in the hospitality industry, each offering a unique set of tools and features tailored to the needs of hoteliers. But how do they differ?

In this article, we’ll answer the most common questions asked when conducting a comparison of Amenitiz alternatives, how it compares to SiteMinder, and which system you should choose to grow your hotel business.

Amenitiz reviews: Frequently asked questions and answers

• How is Amenitiz pricing compared to SiteMinder? The subscription plan with a channel manager start at $85 monthly for both platforms, where Amenitiz has 120+ OTA connections, while SiteMinder connects with over 450 OTAs. It’s also important to note that Amenitiz pricing still excludes value added tax (VAT).
• How do the platforms compare in terms of reputation? SiteMinder has a stronger global reputation due to its long-standing presence and larger customer base of over 44,500 properties, including popular hotel chains like Hyatt and Best Western. Amenitiz is newer but has already reached 10,000+ users.
• What integrations do Amenitiz and SiteMinder offer? SiteMinder integrates with over 1000 software solutions, including online travel agencies (OTAs), property management systems (PMS), global distribution systems (GDS), and more. On the other hand, Amenitiz has fewer integrations but also connects with third-party sites like Booking.com, Airbnb, and Expedia.
• Which platform has more award-winning features? SiteMinder has consistently been recognized for its leadership in the hospitality tech space, earning multiple awards. Meanwhile, Amenitiz has garnered positive feedback for its all-in-one platform, especially in the European market, but it hasn’t reached the same level of industry acknowledgment as SiteMinder.

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What is the difference between Amenitiz and SiteMinder?

While both an Amenitiz and SiteMinder offer robust solutions for hotel management, the distinction lies in their approach and the breadth of their offerings. Amenitiz is a great choice for hoteliers looking for a straightforward, basic platform to manage their online presence and bookings.

SiteMinder, with its focus on revenue optimisation and a broader set of tools, is ideal for those who want to delve deeper into the intricacies of hotel management, drive more bookings, and gain insights to make data-driven decisions.

At its core, Amenitiz provides a centralised platform where hotel owners and managers can oversee reservations and create a website for their establishment. Its website builder is its standout feature, though the platform also provides integrations with various OTAs, allowing for broader visibility and reach in the online booking landscape.

Meanwhile, SiteMinder is built on the foundation of driving more bookings, both direct and through OTAs, and providing unparalleled insights into the hotel’s performance. With a global presence and partnerships with leading booking channels, the smart platform  ensures that hoteliers have the tools they need to stay competitive in an ever-evolving industry.

Amenitiz alternative: Comparison with SiteMinder

Both Amenitiz and SiteMinder offer robust solutions for hotel management, but when it comes to delivering results and ensuring the best guest experience, the latter has the edge. Here are a few reasons why:

Amenitiz channel manager

While Amenitiz provides a platform that aids in increasing visibility across various online travel agencies through the Amenitiz channel manager, SiteMinder’s platform is designed to ensure that hoteliers achieve the best possible revenue results.

It has more connections to leading OTAs and a guarantee of 100% connection quality, providing hoteliers with the assurance that they can trust in the reliability of their bookings, be seen more often by guests across more platforms, and optimise their revenue streams.

Amenitiz PMS

The Amenitiz PMS promotes itself as an all-in-one solution, primarily targeting independent hoteliers. On the other hand, SiteMinder offers a more comprehensive platform, suitable for more than only this limited audience.

SiteMinder isn’t just about centralising operations; it’s about providing a holistic solution where hoteliers can manage distribution, reservations, payment processing, and more, all seamlessly integrated.

Amenitiz booking engine

Though Amenitiz focuses on offering a manageable booking experience to entice more guests, SiteMinder does this and goes several steps further, as it equips hoteliers with valuable insights that can be leveraged to understand guest preferences, competitor pricing, and market trends.

These insights, combined with SiteMinder’s powerful booking engine, ensure superior guest acquisition and loyalty. Hoteliers can craft targeted marketing strategies, optimise pricing, and ultimately drive more bookings.

Amenitiz website builder

Reaching a global audience is crucial in today’s interconnected world. SiteMinder recognises this and offers a website builder that supports over 20 languages, ensuring that hotels can cater to international guests effectively.

While Amenitiz reviews reveal that the platform’s website builder is adequate, why aim for just adequate? By providing a localised experience through SiteMinder, hoteliers can optimise guest spend, offering tailored packages and promotions that resonate with diverse audiences.

Benefits of choosing SiteMinder over Amenitiz

While both platforms offer commendable features, SiteMinder’s commitment to driving revenue and providing a superior user experience makes it the go-to choice for many.

Global recognition

SiteMinder’s channel manager is a globally recognised solution that ensures hoteliers have the most reliable connections. With its vast network of OTAs and direct integrations, hoteliers can trust that their inventory is always up-to-date and that overbookings are a thing of the past.

Stellar reviews

Trust is paramount in the world of software solutions, and SiteMinder has earned it. With consistently high reviews on platforms like Google and Hotel Tech Report, it’s evident that users not only trust the brand but are also highly satisfied with its performance.

Data-driven insights

In today’s digital age, data is king, which is why SiteMinder offers actionable insights as part of its packages. These insights empower hoteliers to understand market trends, competitor pricing, and guest preferences, enabling them to make informed decisions that drive revenue.

Metasearch functionality

SiteMinder’s metasearch functionality integrates with platforms like Google Hotel Ads, ensuring that their hotels are prominently displayed and can drive more bookings on the world’s most popular hotel search platforms.

Comprehensive product offerings

SiteMinder is not just a one-trick pony. With its 10 comprehensive product offerings, it ensures that hoteliers have a solution for every challenge they face. From channel management to distribution to marketing and guest management, the smart platform has it all.

“Since implementing SiteMinder, we have experienced a significant increase in online bookings, up to 60%, through effective yield management strategies based on market trends. This has minimised revenue loss from vacant rooms while maximising our occupancy rates.”

Prapinporn Phanchakorn,

Assistant Director of Sales

Silavadee Pool Spa Resort

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Amenitiz vs SiteMinder: Which one to use?

At its core, Amenitiz provides a platform that centralises hotel operations, making it easier for hoteliers to manage their properties. It offers features like a booking engine, property management system, and website builder. While these are essential tools, they cater more to the operational side of hotel management.

SiteMinder offers a comprehensive suite that not only streamlines hotel management but also focuses on revenue maximisation.

With SiteMinder, hoteliers get tools that help them tap into new markets, optimise pricing based on real-time data, and ensure that their rooms are always visible to potential guests across various platforms.

A hotel channel manager comparison is crucial to ensure that hoteliers are investing in the best software for their business. After all, it will form the backbone of your hotel distribution, and failing to find the best fit for both now and the future could end up doing more harm than good.

Comparing hotel channel managers helps you get the best value for money and its benefits are multi-faceted. Channel manager comparisons will help you determine which software meets your needs, especially when it comes to simultaneously distributing your rooms across online travel agents, tourist centres, and anyone else who books rooms on behalf of guests.

Using the right channel manager will also empower everyone to access your live availability and rates, updating your inventory in real-time. However, not all channel managers are created equal which means that you won’t always see a satisfactory return on investment for your property.

To give guests a great experience and also run a profitable business, you need to research channel managers and make sure you’re choosing the best one for your hotel.

What is the difference between a switch and a channel manager?

While a switch is focused on the seamless transmission of data, a channel manager is centred on optimising and managing that data across various online platforms. Both switches and channel managers play pivotal roles, but they serve distinct functions.

What is the difference between CRS and channel manager?

A central reservation system (CRS) switch, often referred to as a distribution switch, acts as a conduit, facilitating the transfer of data between a hotel’s property management system (PMS) and various distribution channels. It’s the technological backbone that ensures inventory, rates, and other essential data are accurately relayed between systems.

On the other hand, a channel manager is a more comprehensive tool designed to manage and synchronise a hotel’s inventory across multiple online distribution channels, such as online travel agencies (OTAs such as Booking.com, Airbnb, and Expedia), global distribution systems (GDS), and direct booking platforms.

What is the role of a channel manager?

The primary function of a channel manager is to ensure real-time updates across hotel bookings channels, preventing overbookings and rate discrepancies.

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Key factors to consider when comparing channel managers

To compare channel managers, hotels need a structured approach for analysing various factors that are essential for their business needs. Here are 5 major considerations in order to compare channel managers effectively:

1. Comparing channel manager specifications

List down your specific requirements. Think about the number of channels you want to manage, types of channels such as OTA or direct booking, integration capabilities, pricing, reporting and analytics features, etc. For example, after connecting their PMS to a channel manager with business intelligence capabilities, a 5-star resort increased bookings by 60%.

2. Conducing an ease of use comparison

Evaluate the overall user experience of each channel manager. A user-friendly interface can save time and reduce the learning curve for you and your hotel staff.

To give you an idea, a SiteMinder user shared, “People who have used numerous systems will find SiteMinder to be extremely user-friendly. Compared to the other complicated systems, it is just so simple to use.”

3. Setting their customer support side by side

Assess the level of support provided by each channel manager. Check the availability of support channels (phone, email, live chat), response times, and whether they offer dedicated onboarding managers or training resources.

For example, SiteMinder customer support has 24/7 online access and local teams are present across 9 major cities around the world: Sydney, Dallas, London, Galway, Berlin, Barcelona, Bangkok, Bangalore, and Manila.

4. Determining each channel manager’s ability to scale

Consider the adaptability of the channel manager to accommodate your future growth and changing business needs. Ensure that the solution can adapt to evolving market trends and technology advancements.

To illustrate, the SiteMinder user continues, “When we expand our hotel to other areas, SiteMinder will again be our first choice.” Another user claimed, “SiteMinder reduces so much complexity for us and helps us optimise our business for growth.”

5. Differentiating the reputation of each channel manager

Look for reviews and testimonials from other users of the channel managers you’re considering. Pay attention to both positive and negative feedback to get a balanced perspective on the performance and reliability of each solution. View SiteMinder reviews across credible software websites and online marketplace platforms.

Hotel channel manager comparison chart

The hotel industry has many channel managers vying for attention, each promising to be the game-changer for hoteliers. We’ve distilled the offerings of five major players into a straightforward comparison, highlighting the pros and cons of each.

Channel manager comparison: Top 5 features to look out for

Not all channel managers have the same capabilities and fit for your unique business. When investing in such an integral tool, it’s important to ensure that your choice has a few foundational features.

Here’s what you should look out for when you compare channel managers to make sure you select the best provider for your hotel.

Comparison point 1. Two-way channel connections

Two-way XML (allowing data to be stored and transmitted) connections are vital to ensure information is accurate and up-to-date on both the hotel’s backend and the connected channel.

It’s also important the channel manager has a broad distribution range, so you have access to the hundreds of booking channels that exist, including those for niche markets.

Comparison point 2. Pooled inventory model

Pooled inventory is arguably the most important feature a channel manager should come equipped with.

Using this method of distribution means you can always display your maximum number of available rooms on all your channels, without the risk of double bookings thanks to real-time updates from a channel manager.

Any system that connects your hotel to booking channels without pooled inventory should be avoided.

Comparison point 3. Integration with current systems

Obviously you’re likely to use many different pieces of technology at your hotel including, but not limited to; property management systems (PMS), central reservation systems (CRS), and revenue management systems (RMS).

Ideally, the channel manager you choose will have the capability to fit seamlessly with the systems you already use.

If investing in a channel manager requires you to replace or update all your systems, the product probably isn’t worth it.

Comparison point 4. Comprehensive reporting capabilities

Any strategies you implement and any success you have at your hotel must be supported by an ability to measure results, otherwise you won’t know what adjustments to make, or when to make them.

When comparing channel managers, always choose the one which gives you detailed data on channel yield, reservation earnings, booking volume, and average lead time as a minimum requirement. This way, you can make informed decisions for your distribution strategy.

Comparison point 5. Flexible payment model

No one likes to be locked into a contract, and for good reason. Nothing could be worse for your hotel than paying for a system that isn’t delivering the results you want, with no escape!

Prioritise a platform that offers a free trial period of at least two weeks, followed by a payment model that is based on a flat monthly fee and no lock-in contracts.

“SiteMinder’s data shows me how demand evolves, and which offers or channels are doing especially well. Having these insights makes it easier to double down on what’s working and adjust our approach on slower days.”

Jon Murphy,

Consultant Revenue Director

Kaleidoscope Collection

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Hotel channel manager comparison: Frequently asked questions and answers

When comparing channel managers, it’s essential to look beyond the typical considerations like features, pricing, and reputation. To gain a deeper understanding of how a platform fits your specific business needs, you must also explore additional factors that influence performance, security, and long-term usability.

The following questions delve into aspects like system updates, data retention, and customization, offering insights that can help you make a more informed decision when choosing a channel manager:

• How frequently is the channel manager updated or improved?
• What is the channel manager’s security protocol?
• How does the channel manager handle system downtime or outages?
• What is the level of customization allowed within the channel manager?
• How does the channel manager enable different languages and currencies?
• What is the channel manager’s data retention policy?
• What kind of training or onboarding does the channel manager provide?

Channel manager comparison: Which one is the best?

SiteMinder is the best channel manager for your hotel. Nothing compares to SiteMinder as the number one channel manager in the industry and the world’s leading hotel platform. Get started with your free trial today!